Guest Guide

Guests are callers who join a session hosted by a Vidivo host. You do not need to create an account — just a link and a credit card.

No Account Required

Vidivo is designed so that guests (clients, students, patients) can join a call with zero friction:

• No app download
• No account registration
• Works in any modern browser on desktop or mobile
• Only a credit card is needed

How to Join a Call

1. Open your call link

   Your host will send you a link, for example:

   https://vidivo.app/c/abc123

   Click the link — it will open in your browser. If you are on mobile, the link opens in your mobile browser.

2. Enter your name (optional)

   You can enter a display name so the host knows who you are, or remain anonymous.

3. Enter your payment details

   Enter your credit card details. Your card is processed by Stripe — Vidivo never sees your raw card number.

   Note

   A pre-authorization hold will be placed on your card for the first billing window before the call starts. This is not a charge — it is a temporary hold that confirms your card is valid and has sufficient funds. You are only charged for the time you actually use.

4. Allow camera and microphone access

   Click Allow when your browser asks for camera and microphone permissions. This is required to participate in the video call.

   • On Chrome/Edge: A small icon appears in the address bar — click Allow
   • On Firefox: A popup appears at the top of the window — click Allow
   • On Safari: A system dialog appears — click Allow

5. Wait for the host

   If the host has not yet joined, you will see a waiting screen. The call — and billing — begins only when both parties are connected.

6. Talk to your host

   Your call is live. You can see your current call duration and estimated cost in the on-screen display.

7. End the call

   Click the End Call button to hang up, or wait for your host to end the session. You can end the call at any time.

Payment Process

How You Are Charged

Vidivo uses per-minute billing with a time-window model. Here is what that means in practice:

What happens	When it happens
Hold placed for Window 1	Before the call starts
Window 1 captured (charged)	At the end of Window 1
Hold placed for Window 2	60 seconds before Window 1 ends
Final partial window captured	When the call ends
Unused holds released	Immediately after call ends

Example: Host charges $2.00/min with a 10-minute window.

• You speak for 7 minutes and 30 seconds
• Hold placed: $20.00 (10 min × $2.00)
• Call ends at 7.5 minutes
• Captured: $16.00 (8 minutes, rounded up × $2.00)
• Released: $4.00 (remaining hold)
• You are charged $16.00

Accepted Payment Methods

• Visa, Mastercard, American Express, Discover
• Debit cards with Visa/Mastercard logo
• Most international cards supported

Receipts

After the call ends, a receipt is sent to the email address you provided (if any). Receipts are also available at your call link URL for 30 days after the session.

Tip

You will never be charged more than the amount shown on screen at the start of the call. If you hang up early, unused holds are immediately released.

Technical Requirements

Supported Browsers

Browser	Minimum Version	Notes
Google Chrome	90+	Recommended
Mozilla Firefox	88+	Fully supported
Safari	14+	iOS 14+ required on iPhone/iPad
Microsoft Edge	90+	Chromium-based Edge only
Samsung Internet	14+	Android only
Brave	Latest	Based on Chromium

Caution

Internet Explorer is not supported. Opera Mini is not supported (lacks WebRTC). Older Safari versions (below 14) do not support the required WebRTC features.

Network Requirements

Requirement	Recommended
Upload speed	1 Mbps minimum, 5 Mbps recommended
Download speed	1 Mbps minimum, 5 Mbps recommended
Latency	Under 150ms for best quality
Connection type	WiFi or 4G/LTE or better

Note

Calls use direct peer-to-peer (P2P) connections where possible. In approximately 15–20% of cases where a direct connection cannot be established (e.g. strict firewalls or symmetric NAT), a TURN relay server is used. Either way, the call is encrypted end-to-end.

Hardware Requirements

• Camera: Any built-in or USB webcam. HD (720p) or better recommended.
• Microphone: Any built-in or USB microphone. A headset reduces echo.
• Speakers/Headset: Use headphones to prevent audio feedback.

Privacy and Security

• Your video and audio never pass through Vidivo servers. All media travels directly between your browser and the host’s browser (peer-to-peer) using WebRTC.
• Calls are encrypted using DTLS-SRTP (the same technology used by secure phone calls).
• Your card data never touches Vidivo servers. Payment is handled entirely by Stripe via their Stripe Elements SDK.
• Vidivo does not record calls. No video or audio is stored.

Troubleshooting

Camera or microphone not working

1. Check that you clicked Allow when the browser asked for permissions.
2. In Chrome: Open Settings → Privacy and Security → Site Settings → Camera/Microphone and ensure vidivo.app is allowed.
3. Check that another application is not already using your camera (Zoom, Teams, etc.).
4. Try refreshing the page and clicking Allow again.

Call quality is poor

1. Move closer to your WiFi router or switch to a wired connection.
2. Close other browser tabs and applications using bandwidth (video streaming, downloads).
3. Ask the host if they are experiencing the same issue — it may be on their end.

Page does not load

1. Ensure JavaScript is enabled in your browser.
2. Disable browser extensions that may block scripts (ad blockers, script blockers).
3. Try opening the link in an incognito/private window.

Payment declined

1. Ensure you have sufficient funds for the first billing window.
2. Check that your card supports online international transactions.
3. Contact your bank if the issue persists — some banks block automated holds.

Getting Help

For urgent issues during a call, use the in-call chat to message your host. For billing disputes or refund requests, contact support@vidivo.app with your session reference number.